Customer satisfaction is our biggest goal.
If you are not satisfied with the product you purchased, please contact us.
Customer service Email: firstname.lastname@example.org
*You are supposed to agree with all our terms and conditions when you place the order.
Products and Description
1. Please read carefully the description & measurement of the item(s) you are buying, to ensure they meet your needs. ( Customer service: Email: email@example.com )
2. As monitors display colors differently, so the actual product(s) you received might not be exactly the same color as shown in your monitor.
3. All products are quality checked before shipment, however, they might have tiny flaws. We ship only the ones that we consider as acceptable. If you are not satisfied with the product you purchased, please contact us. Customer service Email: firstname.lastname@example.org
Wrong / Incomplete Address
Please double check the shipping address during the checkout process, we cannot be responsible if wrong / incomplete address is provided. Buyers need to bear the cost of lost parcel or extra shipping fee in this case.
1. If you request the cancellation before shipment, we will issue full refund EXCEPT PayPal handling fee (not refundable from PayPal) and packaging fee (if applicable).
2. No cancellation is allowed after shipment.
Taxes & Customs Duties
We do not charge any fees on duty, taxes and customs. Buyers are responsible for the customs duties in their countries in case there is any.
We are responsible for any broken / damaged item(s) during shipment. Please email us with your order number and the picture(s) of the damaged item(s) within 1 week of receipt.
If your parcel is shipped with tracking number and it is not delivered after 3 weeks, you can contact us and we will check it out for you.
If your package returned to us due to unclaimed, incorrect address, etc, we will contact you to arrange the reship. Buyers will be responsible for any shipping cost incurred.